| Frequently Asked Questions |
Here are some common questions we receive at The Scrapbook Zone. If you do not find the answer to what you seek here, then try
e-mailing us at thescrapbookzone@comcast.net and we will try to get an answer to you in a timely manner.
Q: What are your hours?
A: We are open to serve you: Monday-Thursday 10a.m.-8p.m. Friday 10a.m.-11p.m. Saturday 10a.m.-6p.m. Sunday 12p.m.-6p.m.
Q: Where are you located?
A: We are located in the Orchard 12 Mall at the corner of 12 Mile and Orchard Lake Rds in Farmington Hills, MI. Enter your address in Yahoo
maps here to obtain driving directions.
Q: What are your class policies?
A: Classes will be canceled if 4 or more students do not register. Class fees are transferable if your class is cancelled. Our instructors are
paid in advance for their time. Refunds are only available if you cancel 3 days prior to the class date. If you cancel after the 72 Hour
window your class fee is transferable to another class of your choice. Classes that you miss without calling are not refundable or
transferable. Classes start promptly so please be on time. Please bring the supplies listed in the class description. On the night of the
class each student receives 10% OFF their entire purchase.
Q: What are your Crop policies?
A: The Crop fee of $15.00 per person will be collected at time of registration. Crop cancellations will receive an in-store crop credit if
made 24 hours before the crop begins. If you cancel on the day of the crop or do not show up, no refunds/credits will be given. As a
courtesy to the Crop Zone Team please have all of your final purchases completed by 11:45 p.m. On Freaky Friday our special sale prices
end promptly at midnight, so please complete your purchase accordingly. We do not reserve seats for groups or individuals. If you arrive
first in your party, please secure your groups seats with their name tag. If your entire group has not arrived by 7:00p.m. the Zone Team
will seat others together in those spots as needed. Croppers must be 16 years old to attend. NO Exceptions.
Q: Is there a charge to use your crop room?
A: We only charge a fee for our organized crop events on Friday or on Super Saturdays. You may crop for FREE on Sunday from
12:00p.m.-6:00p.m. You are welcome to use our crop room any time for FREE when a class or organized crop is not on the calendar.
Q: Do you have any type of Customer Loyalty program?
A: It is our pleasure to provide you with our coupon incentives each month. However, you must use one coupon per three-month
newsletter to remain on our Zone customer loyalty list. Many of you may wonder why we check your name off of a list when you use your
coupons? We do this to help us keep our mailing list up to date, and keep some from using more than one coupon incentive each month.
Starting April 1, 2008, you may only use one coupon per visit per day to the store.
Q: What are the policies in regard to The Scrapbook Zone Customer Loyalty coupons.
A: It is our pleasure to provide you with our coupon incentives each month. However, you must ONE coupon per three-month newsletter
period to remain on our Zone Customer loyalty list. Our coupons are for customers who are committed to making The Zone a success. You
must present your Zone Loyalty coupon to take advantage of the savings. Without a coupon we will not honor the discount. Each month
two or more coupons are offered in our newsletter for your shopping pleasure, however you may only use one coupon per day at a time
when shopping. We no longer allow multiple coupon transactions during one purchase. Coupons must be redeemed by the newsletter
subscriber. New subscribers to The Zone Loyalty News are not eligible to use their savings coupons during checkout on their first visit to
The Scrapbook Zone. However, a Zone coupon is welcome on your next visit to the store. Returning subscribers who have been deleted
from our mailing list for non-use of our coupons may not use their coupon on the day that they re-subscribe. However, coupons are
welcome on your next return visit. Zone management reserves the right to delete or not honor a Zone Loyalty coupon or promotion at
any time. No price adjustments will be given on coupon purchases. Please be sure to present the valid coupon you wish to redeem at
time of checkout.
Q: Do you accept competitors coupons?
A: Yes, we accept competitors coupons during our Freaky Friday sales only. Beginning July 1, 2008 we will no longer accept competitor
coupons printed from the computer. On Freaky Friday you can only use one coupon. NO EXCEPTIONS.
Q: What is your Return Policy?
A: We do not give cash refunds. Store credit is available for exchanges packaged merchandise that is unopened or damaged with receipt
from purchase. Paper, die-cuts, stickers, idea books, and computer software are not returnable or exchangeable. All sale
merchandise/Dollar Zone merchandise is considered to be final sale. We do not do price adjustments on coupon sales.
e-mailing us at thescrapbookzone@comcast.net and we will try to get an answer to you in a timely manner.
Q: What are your hours?
A: We are open to serve you: Monday-Thursday 10a.m.-8p.m. Friday 10a.m.-11p.m. Saturday 10a.m.-6p.m. Sunday 12p.m.-6p.m.
Q: Where are you located?
A: We are located in the Orchard 12 Mall at the corner of 12 Mile and Orchard Lake Rds in Farmington Hills, MI. Enter your address in Yahoo
maps here to obtain driving directions.
Q: What are your class policies?
A: Classes will be canceled if 4 or more students do not register. Class fees are transferable if your class is cancelled. Our instructors are
paid in advance for their time. Refunds are only available if you cancel 3 days prior to the class date. If you cancel after the 72 Hour
window your class fee is transferable to another class of your choice. Classes that you miss without calling are not refundable or
transferable. Classes start promptly so please be on time. Please bring the supplies listed in the class description. On the night of the
class each student receives 10% OFF their entire purchase.
Q: What are your Crop policies?
A: The Crop fee of $15.00 per person will be collected at time of registration. Crop cancellations will receive an in-store crop credit if
made 24 hours before the crop begins. If you cancel on the day of the crop or do not show up, no refunds/credits will be given. As a
courtesy to the Crop Zone Team please have all of your final purchases completed by 11:45 p.m. On Freaky Friday our special sale prices
end promptly at midnight, so please complete your purchase accordingly. We do not reserve seats for groups or individuals. If you arrive
first in your party, please secure your groups seats with their name tag. If your entire group has not arrived by 7:00p.m. the Zone Team
will seat others together in those spots as needed. Croppers must be 16 years old to attend. NO Exceptions.
Q: Is there a charge to use your crop room?
A: We only charge a fee for our organized crop events on Friday or on Super Saturdays. You may crop for FREE on Sunday from
12:00p.m.-6:00p.m. You are welcome to use our crop room any time for FREE when a class or organized crop is not on the calendar.
Q: Do you have any type of Customer Loyalty program?
A: It is our pleasure to provide you with our coupon incentives each month. However, you must use one coupon per three-month
newsletter to remain on our Zone customer loyalty list. Many of you may wonder why we check your name off of a list when you use your
coupons? We do this to help us keep our mailing list up to date, and keep some from using more than one coupon incentive each month.
Starting April 1, 2008, you may only use one coupon per visit per day to the store.
Q: What are the policies in regard to The Scrapbook Zone Customer Loyalty coupons.
A: It is our pleasure to provide you with our coupon incentives each month. However, you must ONE coupon per three-month newsletter
period to remain on our Zone Customer loyalty list. Our coupons are for customers who are committed to making The Zone a success. You
must present your Zone Loyalty coupon to take advantage of the savings. Without a coupon we will not honor the discount. Each month
two or more coupons are offered in our newsletter for your shopping pleasure, however you may only use one coupon per day at a time
when shopping. We no longer allow multiple coupon transactions during one purchase. Coupons must be redeemed by the newsletter
subscriber. New subscribers to The Zone Loyalty News are not eligible to use their savings coupons during checkout on their first visit to
The Scrapbook Zone. However, a Zone coupon is welcome on your next visit to the store. Returning subscribers who have been deleted
from our mailing list for non-use of our coupons may not use their coupon on the day that they re-subscribe. However, coupons are
welcome on your next return visit. Zone management reserves the right to delete or not honor a Zone Loyalty coupon or promotion at
any time. No price adjustments will be given on coupon purchases. Please be sure to present the valid coupon you wish to redeem at
time of checkout.
Q: Do you accept competitors coupons?
A: Yes, we accept competitors coupons during our Freaky Friday sales only. Beginning July 1, 2008 we will no longer accept competitor
coupons printed from the computer. On Freaky Friday you can only use one coupon. NO EXCEPTIONS.
Q: What is your Return Policy?
A: We do not give cash refunds. Store credit is available for exchanges packaged merchandise that is unopened or damaged with receipt
from purchase. Paper, die-cuts, stickers, idea books, and computer software are not returnable or exchangeable. All sale
merchandise/Dollar Zone merchandise is considered to be final sale. We do not do price adjustments on coupon sales.
The Scrapbook Zone
located @ 27889 Orchard Lake Road Farmington Hills MI 48334
phone us @ 248.553.0633 fax 248.553.0633
email us @ thescrapbookzone@comcast.net
located @ 27889 Orchard Lake Road Farmington Hills MI 48334
phone us @ 248.553.0633 fax 248.553.0633
email us @ thescrapbookzone@comcast.net
| Store Hours Monday-Thursday 10a.m.-8p.m. Friday 10a.m.-11p.m. Saturday 10a.m.-6p.m. Sunday 12p.m.-6p.m. |
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